Return & Exchange Policy

🔄 Return and Exchange Policy 🔄

We promise that items meeting the following conditions can be returned within 7 days of receipt:

✅ Product has quality issues

✅ Damage caused during transportation

✅ Wrong item sent, but does not affect resale

The following situations are not eligible for the 7-day no-reason return policy:

❌ Customized items

❌ Used items (electronic products are considered used if powered on)

❌ Wear and tear on the product's appearance or accessories

❌ Loss or severe damage to the outer packaging affecting resale

❌ Items that are unsuitable for return due to their nature, and which were confirmed at the time of purchase

❌ Other situations affecting resale

📥 How to Apply for a Return or Exchange

Return/Exchange for Personal Reasons: Send an email to the after-sales center within 7 days of receipt, provided the item does not affect resale. Return shipping costs are the customer's responsibility.

Return/Exchange for Quality Issues: Send an email to service@mail.plumehex.com within 7 days of receipt. Return shipping costs will be borne by us.

Refund Process: Refunds will be processed within approximately 15 business days after the return.

Please include your order number, name, and phone number in the notes so that customer service can process your request promptly.