Shipping Terms

🚚 Shipping Terms 🚚

💳 Payment Methods
Cash on delivery is supported. For returns, please refer to the store's return policy.

📦 Logistics Information

Shipping Fee: Free shipping 🆓

Shipping Time: Approximately 3 business days after successful order placement (delivery is available on weekends and public holidays).

Arrival Time: Approximately 7-10 business days.

Signing Instructions:

Please check the outer packaging for damage and ensure the quantity of goods matches the description upon receipt.

If the outer box is damaged, you may refuse to sign for it.

If someone else signs for the package, the person signing on your behalf must fulfill the same inspection obligations.

⚠️ Note: Orders cannot be modified after confirmation. Please ensure you fill in the accurate address and phone number.

If delivery is impossible due to incomplete information, the order will be held for 5 days, during which time we will notify you by email. If we do not receive a reply, the goods will be returned and a refund will be arranged.

↩️ Returns & Refunds

Full refunds are available for products with quality issues.

Returned items must be complete, including the product, accessories, packaging, and receipts.

Refund processing time is approximately 15 business days.

❓ Frequently Asked Questions about Delivery

Q1: Can I specify a delivery time?

A1: It depends on the "Transportation Company" in your order's shipping information.

Q2: How do I file a complaint with the courier?

A2: Please contact the local service hotline of the corresponding courier company.

Q3: How many days does delivery usually take?

A3: Delivery is usually within 7 business days after ordering (excluding Sundays).

Q4: What should I pay attention to when signing for the package?

A4: Please check that the outer packaging is intact. You can refuse to accept the package if it is damaged.

Q5: Do I need to show identification upon receipt?

A5: No. The courier only delivers to the order address; the recipient at that address can sign for it.

Q6: What if someone else signs for my order?

A6: Please contact the corresponding courier company for assistance.

Q7: How can I track the logistics of my partner suppliers?

A7: Please check the "Shipping Company" information in your order's shipping details.

Still have questions? Feel free to contact our customer service 24/7:

📧 service@mail.plumehex.com